Terms of Service

Updated: October 3, 2026

These terms govern the software development service sold on primepeak.io (the "Service"). They are a contract between you and PRIMEPEAK INC. ("PrimePeak", "we", "us"), a corporation under the laws of Ontario, Canada, at 4936 Yonge Street, Suite 515, Toronto, ON, Canada, M2N 6S3. By subscribing you agree to them. The apps PrimePeak publishes have their own terms, reachable from each app.

1. What you buy

1.1 A subscription gives you a dedicated development pipeline: a private request board, a queue of written requests, and finished software delivered one request at a time.

1.2 You buy output, not hours, seats or a named developer. PrimePeak decides who does the work and how, and may use contractors bound by the same confidentiality obligations as PrimePeak.

1.3 We build web applications and websites (React, Next.js), mobile apps for iOS and Android (React Native, Expo), the back ends and data behind them (Node.js, Supabase), user accounts, authentication and access control, payments and subscriptions, and integrations with outside services, and we fix and finish existing products in that stack. We do not build visual or product design from nothing, marketing or app-store optimisation, round-the-clock operations, or anything outside that stack. We may decline any request or customer, with a reason.

2. Requests

2.1 A request is one piece of work, written down on your board, with a clear finished state. "Add Apple sign-in to the iOS app" is a request. "Build my whole app" is a project, which we split into requests with your agreement before work starts.

2.2 Your queue can be as long as you like and you may reorder it at any time. One request is active at a time. A request is active from the moment we start it until it is delivered or you withdraw it.

2.3 Within two business days (Toronto time, Monday to Friday, excluding Ontario public holidays and days off announced on your board) of a new request or message, we reply. The reply is one of: we have started, a question, a plan, or "this needs splitting". That window is a promise to reply, not a delivery date.

2.4 A request that is too vague to start goes back to you with questions. Time spent waiting for your input, materials, access or decisions is yours, not ours, and the request stays active unless you reorder the queue.

2.5 All communication happens in writing or recorded video on your board. There are no scheduled meetings as part of the Service. Up to two teammates may join your board; one person you name decides priorities.

3. Delivery and acceptance

3.1 A request is delivered when its finished state is reached. For web work that means merged into your repository and running in a preview or live environment. For mobile work it means in your repository and available as a test build you can install. For fixes and reviews it means the written findings, or the fix verified against the reported problem. App-store review is outside our control and outside the definition of delivered.

3.2 After a delivery you may accept it or ask for changes. If a delivery does not match what you wrote in the request, we fix it without using your queue slot, provided you tell us within 30 days of delivery. A change to what was asked for is a new request.

3.3 A delivery you do not respond to within 7 days counts as accepted.

3.4 We do not guarantee app-store approval, search rankings, revenue or user numbers. We are not responsible for outages or defects caused by your other vendors, by changes to your code made by others, or by code we did not write, beyond helping under a normal request.

4. Ownership and your accounts

4.1 Work happens in your own repositories, accounts and services. We never hold your product. You give us the access the work needs and may revoke it at any time.

4.2 Ownership of the work we deliver passes to you on payment for the period in which it was delivered. Until then we license it to you for use in your product. Open-source components keep their own licences. We keep the general know-how, tools and non-customer-specific code we bring to every project.

4.3 You are responsible for your product, your users and your data, including any legal obligations that come with them. You confirm you have the right to give us access to everything you ask us to work on.

5. Price, billing and tax

5.1 The price is the one shown on the pricing block when you subscribe. It is billed monthly in advance through Stripe, and renews automatically until you pause or cancel.

5.2 Prices exclude tax. Canadian customers are charged GST/HST at checkout. Customers outside Canada are not charged Canadian tax and are responsible for any tax that applies where they are.

5.3 If a payment fails, we tell you and give you time to fix it. Work on the active request is held, not lost, until the payment goes through. If it is not resolved within 14 days we may treat the subscription as cancelled.

5.4 We may change the price with at least 30 days' notice in writing. The new price applies from your next renewal after the notice period.

6. Pause, cancel and refunds

6.1 Pause. You may pause at any time with one email to info@primepeak.io. Billing stops at the end of the current period. Unused paid days are kept and used when you resume. Resuming depends on available capacity; if we are full when you ask to resume, we tell you when a place opens and your kept days are not lost.

6.2 Cancel. You may cancel at any time in the customer portal linked from the site. The Service continues to the end of the paid period and does not renew. A request active at cancellation is handed over as it stands.

6.3 Refunds. Not a fit after the first week? Say so and we refund the rest of the month. That means: tell us in writing within 7 days of your first payment and we refund that payment less the value of the days used, counted at the monthly price divided by 30. After the first week, and in every later month, payments are not refunded, except where we end the relationship under section 9.2 or the law requires it.

7. Confidentiality and showing the work

7.1 Everything you share with us about your business and product is confidential. We use it only to do the work, share it only with people doing the work under the same obligations, and keep it confidential for as long as it stays non-public. The same applies to our working methods and anything we mark confidential. Each side may disclose what the law requires, after telling the other where allowed.

7.2 We may describe work we did for you in general terms, without naming you or showing your product, unless you tell us in writing not to. Naming you or showing the product itself needs your written permission. Work done for a partner studio reselling it under its own name is never shown or named.

8. How the work is done

8.1 PrimePeak uses AI-assisted tools throughout its development workflow, under PrimePeak's direction and review. You buy the output, and we stand behind it as our own work. If your policies restrict such tools touching your code or data, tell us in writing before the first request and we will say before starting whether we can take the work on those terms.

9. Ending the relationship

9.1 You may end it by cancelling (section 6.2). You keep everything delivered, and your request history stays available on your board for 90 days after the end of the paid period, then may be deleted.

9.2 We may end it with 30 days' notice, or at once if you breach these terms, use the Service for something illegal or deceptive, or behave abusively. If we end it without cause we refund the unused part of the current period.

9.3 Sections 3.4, 4, 7, 10 and 11 survive the end of the Service.

10. Liability

10.1 The Service is provided with reasonable skill and care. Beyond that, and to the fullest extent the law allows, it is provided as is, without any other warranty.

10.2 Neither side is liable to the other for indirect, incidental, consequential or special damages, or for lost profits, revenue or data, however arising.

10.3 To the fullest extent the law allows, PrimePeak's total liability for everything arising out of the Service is limited to the amount you paid for the Service in the three months before the event giving rise to the claim.

10.4 Nothing in these terms limits liability that cannot be limited by law.

11. General

11.1 These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute is brought in the courts of Toronto, Ontario. Before that, contact us at info@primepeak.io and we will try to resolve it in writing.

11.2 We may update these terms. We post the new version at primepeak.io/terms and tell subscribers on their board at least 14 days before it takes effect. Continuing to use the Service after that date is acceptance.

11.3 If a part of these terms is unenforceable, the rest stands. Neither side may assign these terms without the other's consent, except that PrimePeak may assign them to a successor of its business. These terms, the pricing block and the privacy policy are the whole agreement between us, and are written in English.

12. Contact

• Email: info@primepeak.io

• Address: PRIMEPEAK INC., 4936 Yonge Street, Suite 515, Toronto, ON, Canada, M2N 6S3