Terms of Service

Updated: October 8, 2026

These terms govern the software development services sold on primepeak.io (the "Services"). They are a contract between you and PRIMEPEAK INC. ("PrimePeak", "we", "us"), a corporation under the laws of Ontario, Canada, at 4936 Yonge Street, Suite 515, Toronto, ON, Canada, M2N 6S3. By accepting a quote you agree to them. The apps PrimePeak publishes have their own terms, reachable from each app.

1. What you buy

1.1 You buy a project: a piece of software described in writing, built by PrimePeak's team for a fixed price, delivered as finished software. The quote names the project, what it includes, the price and the payment schedule. The quote and these terms together are the agreement for that project.

1.2 You buy output, not hours, seats or a named developer. PrimePeak decides who does the work and how, and may use contractors bound by the same confidentiality obligations as PrimePeak.

1.3 We build web applications and websites (React, Next.js), mobile apps for iOS and Android (React Native, Expo), the back ends and data behind them (Node.js, Supabase), user accounts, authentication and access control, payments and subscriptions, AI features inside a product, and integrations with outside services, and we fix and finish existing products in that stack. Anything outside that list is discussed on the call and, if we take it on, written into the quote. We may decline any project or customer, with a reason.

2. How the work runs

2.1 Before work starts we agree the project in writing: what it includes, what it does not, and what finished looks like for each piece of it. A project is split into pieces, each with a clear finished state, and the pieces are built one at a time in the order we agree with you.

2.2 Within two business days (Toronto time, Monday to Friday, excluding Ontario public holidays and days off we announce in advance) of a message from you, we reply. That window is a promise to reply, not a delivery date.

2.3 A piece that is too vague to start goes back to you with questions. Time spent waiting for your input, materials, access or decisions is yours, not ours, and any delivery dates in the quote move by the same amount.

2.4 We agree on how we communicate at the start of the project and keep every decision in writing, so it stays with the work it belongs to. No meeting is required of you; you may book a 15-minute call with us at any time.

2.5 Changes. If you want something the quote does not include, or something different from what it says, tell us in writing. We reply with what it changes, in price or in time, and nothing changes until you agree in writing.

3. Delivery and acceptance

3.1 A piece is delivered when its finished state is reached. For web work that means merged into your repository and running in a preview or live environment. For mobile work it means in your repository and available as a test build you can install. For fixes and reviews it means the written findings, or the fix verified against the reported problem. App-store review is outside our control and outside the definition of delivered.

3.2 After a delivery you may accept it or ask for changes. If a delivery does not match what we agreed in writing, we fix it at no charge, provided you tell us within 30 days of delivery. A change to what was agreed is handled under section 2.5.

3.3 A delivery you do not respond to within 7 days counts as accepted. The project is complete when its last piece is accepted.

3.4 We do not guarantee app-store approval, search rankings, revenue or user numbers. We are not responsible for outages or defects caused by your other vendors, by changes to your code made by others, or by code we did not write, beyond helping as a new piece of work.

4. Ownership and your accounts

4.1 Work happens in your own repositories, accounts and services. We never hold your product. You give us the access the work needs and may revoke it at any time.

4.2 Ownership of the work we deliver passes to you when it is paid for. Until then we license it to you for use in your product. Open-source components keep their own licences. We keep the general know-how, tools and non-customer-specific code we bring to every project.

4.3 You are responsible for your product, your users and your data, including any legal obligations that come with them. You confirm you have the right to give us access to everything you ask us to work on.

5. Price, billing and tax

5.1 The price is the one in the quote you accepted. It is fixed for the project as agreed; it changes only under section 2.5, in writing, with your agreement.

5.2 The quote states the payment schedule. Unless it says otherwise, half of the price is paid before work starts and the rest when the project is complete. Invoices are paid through the payment link we send, within 7 days.

5.3 Prices exclude tax. Canadian customers are charged GST/HST. Customers outside Canada are not charged Canadian tax and are responsible for any tax that applies where they are.

5.4 If a payment is late, we tell you and give you time to fix it. Work in progress is held, not lost, until the payment arrives. If it is not resolved within 14 days we may treat the project as cancelled under section 6.1.

6. Cancelling and refunds

6.1 You cancel. You may stop a project at any time with one email to info@primepeak.io. You pay for the pieces delivered and for work in progress, valued as the share of the price those pieces represent. Anything you have paid beyond that is refunded within 14 days, and anything owed is invoiced. Work in progress is handed over as it stands.

6.2 We cancel. We may stop a project with 14 days' notice if we cannot complete it, or at once if you breach these terms, use the Services for something illegal or deceptive, or behave abusively. If we stop without cause, you pay only for the pieces you accepted and the rest is refunded.

6.3 Before work starts. If either side withdraws before the first piece is started, everything paid is refunded in full.

7. Confidentiality and showing the work

7.1 Everything you share with us about your business and product is confidential. We use it only to do the work, share it only with people doing the work under the same obligations, and keep it confidential for as long as it stays non-public. The same applies to our working methods and anything we mark confidential. Each side may disclose what the law requires, after telling the other where allowed.

7.2 We may describe work we did for you in general terms, without naming you or showing your product, unless you tell us in writing not to. Naming you or showing the product itself needs your written permission. Work done for a partner studio reselling it under its own name is never shown or named.

8. How the work is done

8.1 PrimePeak uses AI-assisted tools throughout its development workflow, under PrimePeak's direction and review. You buy the output, and we stand behind it as our own work. If your policies restrict such tools touching your code or data, tell us in writing before accepting the quote and we will say before starting whether we can take the work on those terms.

9. After the project

9.1 You keep everything delivered. The project's work history stays available for 90 days after the project is complete, then may be deleted.

9.2 Further work after the project is a new quote, or a piece of work agreed under section 2.5.

9.3 Sections 3.4, 4, 7, 10 and 11 survive the end of a project.

10. Liability

10.1 The Services are provided with reasonable skill and care. Beyond that, and to the fullest extent the law allows, they are provided as is, without any other warranty.

10.2 Neither side is liable to the other for indirect, incidental, consequential or special damages, or for lost profits, revenue or data, however arising.

10.3 To the fullest extent the law allows, PrimePeak's total liability for everything arising out of a project is limited to the amount you paid for that project.

10.4 Nothing in these terms limits liability that cannot be limited by law.

11. General

11.1 These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute is brought in the courts of Toronto, Ontario. Before that, contact us at info@primepeak.io and we will try to resolve it in writing.

11.2 We may update these terms. We post the new version at primepeak.io/terms. A project runs under the terms in force when its quote was accepted.

11.3 If a part of these terms is unenforceable, the rest stands. Neither side may assign these terms without the other's consent, except that PrimePeak may assign them to a successor of its business. These terms, the quote you accepted and the privacy policy are the whole agreement between us, and are written in English.

12. Contact

• Email: info@primepeak.io

• Address: PRIMEPEAK INC., 4936 Yonge Street, Suite 515, Toronto, ON, Canada, M2N 6S3